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Responsible Energy -
Introduction to the 2011 CSR Report PGNiG Group
Introduction
Mission and values
Letter from the President of the Management Board
PGNiG – Company Profile
PGNiG on the Stock Exchange
Corporate governance
Operations and the value chain
Sustainable development strategy
Key events
Customer
Customer – Objective 1
Customer – Objective 2
Customer – Objective 3
Local communities
Local communities – Objective 1
Local communities – Objective 4
Workplace
Workplace - Objective 1
Workplace – Objective 2
Workplace – Objective 3
Workplace – Objective 4
Natural environment
Natural environment – Objective 1
Natural environment – Objective 2
Natural environment – Objective 3
Natural environment – Objective 4
Table
of indicators
Additional materials
Glossary
Express your opinion
Acknowledgements
Site map
Introduction
Mission and values
Letter from the President of the Management Board
PGNiG – Company Profile
PGNiG on the Stock Exchange
Corporate governance
Operations and the value chain
Exploration and Production
Wholesale/Trading
Storage
Distribution
Sales
New Business Areas
Sustainable development strategy
Key events
Customer
Customer – Objective 1
PGNiG SA customer satisfaction survey
Attitudes towards market deregulation
Surveys at the Group Companies
E-BIZNES application
E-PASAŻ
Eco-Invoice and E-Invoice
LOGITO
Introduction of barcodes
Distribution System Maps
Customer – Objective 2
Tariff
Customer service training
Training courses at Gas Distribution Companies
Customer service for disabled customers
Training at the Carpathian Gas Trading Division
Customer – Objective 3
‘A warm and cosy home’
‘Warmer Together’ Cluster
Local communities
Local communities – Objective 1
Cooperation with local government
Cultural projects
Educational projects
Community outreach projects
Sports initiatives
Local communities – Objective 4
Workplace
Workplace – Objective 1
Information on accidents at work in the PGNiG Group
Additional employee training to increase safety at work
Implementation of new safety systems applied by trading partners all over the world
Workplace – Objective 2
Global Management Challenge
Performance Assessment System
Management and Growth
Educational support for the Group’s future employees
Workplace – Objective 3
Benefit packages
Additional benefits
Melanoma screening
Friendly workplace
Leisure pursuits
We support our staff’s involvement in social work
Workplace – Objective 4
Ethics Programme
Dialogue with staff members
Natural environment
Natural environment – Objective 1
Natural environment – Objective 2
Natural environment – Objective 3
Natural environment – Objective 4
Reduction in emission of greenhouse gas and other air pollutants
Water and wastewater management
Waste
Environment-friendly projects
Table of indicators
GRI indicators
Additional materials
Glossary
Express your opinion
Acknowledgements