Objective 2
To improve customer service at Customer Service Centres
Training courses at Gas Distribution Companies
Apart from Gas Trading Divisions, the Company’s customers are also served by Gas Distribution Companies, which connect them to the supply network. For this reason, employees of these companies received the following training in 2011:
- Phone etiquette and techniques (Mazowiecka Spółka Gazownictwa and Wielkopolska Spółka Gazownictwa);
- Assertiveness in coping with difficult customers (Mazowiecka Spółka Gazownictwa);
- Complaints (Wielkopolska Spółka Gazownictwa);
- Customer service (Wielkopolska Spółka Gazownictwa).