Objective 1
To create an effective and user-friendly self-service platform
LOGITO
LOGITO, an electronic document circulation system, is another way of improving customer service standards. The system was designed to process complaints and requests and to enhance the flow of documents in gas sales units. At the same time, it stores data about customers’ requests and the way PGNiG responded to them. The implementation of LOGITO has:
- Enhanced the effectiveness of the complaint handling process;
- Enabled efficient reporting, data processing and data analysis, leading to shorter response times and easier monitoring of submitted requests;
- Helped the company save time and money, as better document circulation translates into quicker responses in an organisation with a complex structure;
- Contributed to environmental protection – lower paper consumption.
LOGITO will ultimately be integrated with the Contact Centre.