Responsible Energy - Introduction to the 2011 CSR Report PGNiG Group

Objective 1

Eco-Invoice and E-Invoice

In July 2011, PGNiG introduced eco-invoices on a trial basis. The service consists in providing PGNiG customers with digital invoices instead of traditional, paper bills delivered by mail. Each customer with Internet access will be able to register at www.eko-faktura.pgnig.pl, and after accepting the terms and conditions of the service, start receiving eco-invoices. Following registration, the customer will receive an e-mail to the address indicated, containing a link to his or her current correspondence with PGNiG. All previous documents will be stored in an archive, to which the customer will have permanent and free access. Additionally, the Szczecin Gas Sales Unit introduced e-invoices compliant with the Regulation of the Minister of Finance, which are authorised with a digital signature. In 2011, this service was used by 8,382 retail and 133 business customers. Development of electronic settlement methods will probably be intensified in the coming years. PGNiG also takes steps to offer its customers a wide choice of payment methods – at present, they can settle their gas bills by electronic bank transfer or payment order, or at cash windows at Customer Service Offices, post offices and banks, as well as through the Moje Rachunki, Unikasa and TransKasa payment systems.