Objective 3
To educate customers and raise consumer awareness about gas and efficient use of energy
‘A warm and cosy home’ - Upper Silesian Gas Trading Division (Zabrze Gas Sales Unit)
Several Customer Service Offices from the Zabrze Gas Sales Unit were engaged in a promotional campaign entitled ‘A warm and cosy home’ (Przytulny, ciepły dom), targeted at customers who wanted to extend their gas sales agreements to include heating, as well as at households who had been connected to the gas grid prior to December 31st 1999 and who were not purchasing gas at the time, but wanted to start using it to heat their homes or apartments.
Customer service training
In 2011, staff at the Customer Service Centres took part in several training courses concerning customer service.